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Credit- Degree applicable
Effective Quarter: Fall 2016

I. Catalog Information

BUS 56
Human Relations in the Workplace
5 Unit(s)

 

(See general education pages for the requirement this course meets.)

Requisites: Advisory: EWRT 1A or EWRT 1AH or ESL 5.

Repeatability:

Hours: Lec Hrs: 60.00
Out of Class Hrs: 120.00
Total Student Learning Hrs: 180.00

Description: Human relations behavior in organizations emphasizing personal and interpersonal relationships. Examination of motivation, communication skills, leadership skills, emotional and physical wellness, diversity, and ethical behavior for promoting effectiveness on the job.


Student Learning Outcome Statements (SLO)

 

• Student Learning Outcome: Apply human relations theories to varied workplace situations and discuss the likely results.


 

• Student Learning Outcome: Describe the impact of employees' human relations skills, ethical choices, attitudes, and physical and mental wellbeing on the success of an organization.


 

• Student Learning Outcome: Make ethical decisions by demonstrating personal and organizational social responsibility.


 

• Student Learning Outcome: Describe the value of diversity in today's workplace.


II. Course Objectives

A.Define the purpose of effective human relations and examine its historical movement and the contributions of minorities to human relations.
B.Identify the components of individual behavior and its effect on an organization.
C.Evaluate and apply the basic motivational models affecting human behavior in a diverse work environment.
D.Examine the communication skills necessary for effective interpersonal relationships in a multicultural work environment.
E.Examine health issues in the workplace
F.Analyze the fundamentals of group behavior and leadership within a group.
G.Compare and assess different leadership styles.
H.Examine and explain diversity issues in today's work environment.
I.Identify and explain cultural barriers, and solutions to alleviate this problem.
J.Identify and analyze the effect of ethical behavior in a multi-cultural workplace.
K.Discuss current trends and developments affecting the future of human relations in the workplace.

III. Essential Student Materials

 None

IV. Essential College Facilities

 None

V. Expanded Description: Content and Form

A.Define the purpose of effective human relations and examine its historical movement and the contributions of minorities to human relations.
1.Define human relations and demonstrate importance of interpersonal relationships to organizational effectiveness.
2.History of the human relations movement
3.Organizational and people objectives in a work environment
4.Contemporary issues that affect both organizations and people in a multicultural organizational environment
B.Identify the components of individual behavior and its effect on an organization.
1.Nature of individuals
2.Different values
3.Perception
4.Attitudes
5.Personality
C.Evaluate and apply the basic motivational models affecting human behavior in a diverse work environment.
1.Definitions and process
2.Development of motivational models
3.Contributions of women and minorities.
4.Application of motivation theories
5.The need hierarchy
6.Two-factor theory
7.Expectancy theory
8.Motivating a diverse workforce
D.Examine the communication skills necessary for effective interpersonal relationships in a multicultural work environment.
1.The communications process
2.Developing successful communication skills and maintaining a professional image.
3.Language and communication styles of various cultures
4.Identifying and evaluating non-verbal communications
5.Use of technology in communications
E.Examine health issues in the workplace
1.Maintaining physical and emotional health
2.Managing stress and anger
3.Organizational programs to promote wellness
F.Analyze the fundamentals of group behavior and leadership within a group.
1.Definitions and characteristics of group behavior.
2.Requisites for successful intra and inter-group relationships
3.Factors that mitigate group performance
4.Group interaction in a multicultural environment
5.Gender differences
G.Compare and assess different leadership styles.
1.Explore definitions of leadership
2.Power and methodology
3.Styles
4.Contingency/situational styles
5.Elements of success
H.Examine and explain diversity issues in today's work environment.
1.Prejudice and discrimination
2.Diversity issues
3.Overcoming prejudice
4.Gender issues
5.Age discrimination
6.Ethnicity issues
7.Issues with employees with disabilities (i.e. physically challenged, mentally-challenged, Aids, etc.)
8.Affirmative action and employment
9.Government's role
I.Identify and explain cultural barriers, and solutions to alleviate this problem.
1.Understanding different cultures
2.Globalism
3.Differences in political climates
4.Differences in ethical standards
J.Identify and analyze the effect of ethical behavior in a multi-cultural workplace.
1.Character and integrity
2.Personal values
3.Value conflict
4.Ethical decisions
5.Avoiding corporate crime
K.Discuss current trends and developments affecting the future of human relations in the workplace.
1.The enlightened manager
2.Specific trends
3.The multicultural workplace
4.Goals of firms and individuals
5.Empowerment
6.Careers
7.Skills for tomorrow's workforce

VI. Assignments

A.Oral
1.Small group discussions of course content with emphasis on cases and experiential exercises
2.Class discussions
3.Small group presentations of course material
B.Written
1.Term paper involving research of one or more Human Relations themes, position statement(s), and presentation in class.
2.Assignments requiring written responses demonstrating knowledge of the course material
C.Reading
1.Assigned readings from text
2.Library research
3.Harvard Business Review

VII. Methods of Instruction

 Lecture and visual aids
Discussion of assigned reading
Collaborative learning and small group exercises

VIII. Methods of Evaluating Objectives

A.Group participation that demonstrates use of professional communication skills appropriate to the workplace
B.Case analysis and discussions used to evaluate critical thinking skills and application of course concepts
C.Term paper that demonstrates detailed comprehension of human relations concepts and writing standards appropriate to a professional workplace.
D.Essay and/or multiple-choice exams to show knowledge and comprehension of course concepts

IX. Texts and Supporting References

A.Examples of Primary Texts and References
1.Laura Portolese Dias (2015) Human Relations (2nd ed.) Irvington, NY: Flatworld Knowledge.com. (Online creative commons PDF version retrieved from www.saylor.org/books)
2.Reece and Brandt. "Effective Human Relations," 12th Ed., Boston, MA: Houton Mifflin, 2013
B.Examples of Supporting Texts and References
1.DuBrin, Andrew. "Human Relations: Interpersonal Job-Oriented Skills," 10th Ed., Upper Saddle River, NJ: Prentice Hall, 2009.
2.Benton, Douglas. "Applied Human Relations," 5th Ed. Englewood Cliffs, NJ: Prentice Hall, 2004
3.Harvard Business Review