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Degree Applicable
Effective Quarter: Fall 2005
I. Catalog Information
ADMJ 74A	Interviewing, Interrogation and Crisis Intervention	4 Unit(s)

Requisites: Advisory: English Writing 100B and Reading 100 (or Language Arts 100), or English as a second Language 172 and 173.

Hours: Four hours lecture.

Also Listed As: (Also listed as Paralegal 74A and Psychology 74A. Student may enroll in only one department, for credit.)

Description: Theories, principles and strategies of tactical and interpersonal communication necessary to interview victims, witnesses, and suspects; crisis intervention strategies for victims and witnesses of crime; communication with individuals from diverse backgrounds with consideration to race, ethnicity, gender, age and special needs.

II. Course Objectives

A.	Compare and contrast the major principles and strategies of interviewing, interrogation and crisis intervention.

B.	Recognize and interpret essential verbal and non-verbal communication skills in the interviewing, interrogation and crisis intervention processes.

C.	Examine and appraise the development of the multi-faceted roles of the interviewer, interrogator and crisis interviewer.

D.	Plan and design effective interviewing, interrogation and crisis intervention techniques questions.

E.	Identify and discuss the legal issues of interviewing and interrogation.

F.	Examine and evaluate ethical issues of interviewing and interrogation.

G.	Identify and demonstrate appropriate interviewing, interrogation and crisis intervention techniques to case studies involving people from diverse backgrounds with consideration to ethnicity, gender, age and special needs.

H.	Identify and interpret obstacles that complicate the task of conducting objective interviews and interrogations.

III. Essential Student Materials

None

IV. Essential College Facilities

None

V. Expanded Description: Content and Form

A.	Compare and contrast the major principles and strategies of interviewing, interrogation and crisis intervention.

1.	Distinction between interviewing and interrogation

2.	Environments conducive for the interview and interrogation processes

3.	Establishing rapport

4.	Interviewer demeanor

5.	Question phraseology

B.	Recognize and interpret essential verbal and non-verbal communication skills in the interviewing, interrogation and crisis intervention processes.

1.	Assessment

2.	Defining the problem

3.	Examining options

Triage

5.	Stockholm Syndrome

6.	De-escalation strategies

7.	Confidentiality

C.	Examine and appraise the development of the multi-faceted roles of the interviewer, interrogator and crisis interviewer.

1.	Verbal communication

a.	Vocabulary

Tone

Pitch

Pace

Volume

2.	Non-verbal communication

a.	Behavioral patterns that protect

Proximity

1.	Intimate distance

2.	Personal distance

3.	Social distance

4.	Public distance

5.	Cultural considerations

6.	Gender considerations

7.	Age considerations

c.	Eye contact

d.	Body language

Gestures

2.	Facial expressions

3.	Eye movement

Posture

5.	Involuntary biological sign

Haptics

3.	Active listening

a.	Attentiveness

b.	Acceptance

c.	Detachment

Patience

e.	Paraphrasing

4.	Questioning victims, witnesses and suspects

a.	Closed questions

b.	Open questions

c.	Reflective questions

d.	Directive questions

e.	Pointed questions

f.	Indirect questions

g.	Self-appraisal questions

h.	Diversion questions

i.	Leading questions

j.	The use of silence

D.	Plan and design effective interviewing, interrogation and crisis intervention techniques questions.

1.	Behavioral Symptom Analysis Interview

Target

Test

Threat

Act

e.	Termination

2.	Cognitive Interview

a.	Build rapport

b.	Reconstruct circumstances

Complete

d.	Change direction

e.	Change perspectives

f.	Sensory association

Feelings

3.	Confrontational Interview

E.	Identify and discuss the legal issues of interviewing and interrogation.

1.	Fourth Amendment

2.	Fifth Amendment

3.	Sixth Amendment

4.	Fourteenth Amendment

5.	Escobedo vs. Illinois

6.	Miranda vs. Arizona

7.	"Fruits of the poisonous tree"

F.	Examine and evaluate ethical issues

1.	Foundation

2.	Code of Ethics

3.	Principles of Practice

4.	Guidelines

5.	Personal and professional integrity

G.	Identify and demonstrate appropriate interviewing, interrogation and crisis intervention techniques to case studies involving people from diverse backgrounds with consideration to ethnicity, gender, age and special needs.

Children

Elderly

3.	Mental disabilities

4.	Physical disabilities

5.	Diverse populations

Gender

H.	Identify and interpret obstacles that complicate the task of conducting objective interviews and interrogations.

1.	Sexism, ageism, racial biases

2.	Taking sides with one or another party in an interview involving more than two people

3.	Current and past personal events

VI. Assignments

A.	Oral: Preparation for group discussion and role-play exercises

B.	Written: Essay examinations

C.	Assigned readings from text and other references

VII. Methods of Instruction

None

VIII. Methods of Evaluating Objectives

A.	Two multiple-choice tests

B.	Interview, interrogation and crisis intervention practicum

C.	Self-assessment exercises

D.	Comprehensive essay final

IX. Texts and Supporting References

A.	Required Texts

1.	Yeschke, Charles L. (2003). "The Art of Investigative Interviewing". Burlington, MA.: Elsevier Publishing.

B.	Supporting Texts and References

1.	Beatty, John, Takahashi, J. (2001). "Intercultural Communication". Madison, WI.: Atomic Dog Publishing.

2.	Chang, V. N. (1999). "Basic Interviewing Skills: A Workbook for Practitioners". Pacific Grove, CA: Brooks/Cole.

3.	Dempsey, John S. (2003). "Introduction to Investigations, Second Edition". Belmont, CA.: Wadsworth.

4.	Ekman, Paul. (1992) "Telling Lies". New York: W.W. Norton and Company.

5.	Evans, David R. (2004). "Essential Interviewing: A Programmed Approach to Effective Communications". Pacific Grove, CA: Brooks/Cole.

6.	Hess, John. (1999). "Interviewing and Interrogation for Law Enforcement". Cincinnati, OH.: Anderson.

7.	Hogan-Garcia, Mikel. (2003). "The Four Skills of Cultural Diversity Competence: A Process for Understanding and Practice". New York, NY: Wadsworth.

8.	Holmes, Warren D. (2002). "Criminal Interrogation: A Modern Format for Interrogating Criminal Suspects Based on the Intellectual Approach". Charles C. Thomas Publishing, Springfield, Illinois.

9.	Julia, Maria. (2000). "Constructing Gender: Multicultural Perspectives in Working with Women". New York: Wadsworth.

10.

Kaci, Judy H. (2000). "Criminal Evidence", Fourth Edition. Cincinnati, OH.: Atomic Dog Publishing.

11.

Karmen, A. (2001). "Crime Victims: An Introduction to Victimology", Fourth Edition. Belmont, CA.: Wadsworth.

12.

Morgan, Raymond C. (1986). "Morgan Interview Theme Technique". San Diego, Ca.: Law and Justice Publications.

13.

Nicholson, William C. (2003). "Emergency Response and Emergency Management Law: Cases and Materials. Springfield", Illinois: Charles C.Thomas Publishing.

14.

Okun, Barbara F., Fried, J., Okun, M. (1999). "Understanding Diversity". Wadsworth, New York, NY.

15.

Perez, Souglas, Moore, J. A. (2002). "Police Ethics: A Matter of Character". Madison, WI., Atomic Dog Publishing.

16.

Rabon, Don. (1992). "Interviewing and Interrogation". North Carolina: Carolina Academic Press.

17.

Rutledge, Devallis. (2001). "Criminal Interrogation: Law and Tactics", 4th Edition. Madison, WI.: Atomic Dog Publishing.

18.

Salsgiver, O. (1999). "Disability: A Diverse Model Approach in Human Service Practice". Wadsworth, New York, NY.

19.

Wainrib, Barbara A., Bloch, E. L. (1998). "Crisis Intervention and Trauma Response: Theory and Practice". NY: Springer Publishing.

ADMJ 74A

Interviewing, Interrogation and Crisis Intervention

4 Unit(s)